Capital One Technical Issue: No Direct Deposits
Capital One suffered a technical issue Friday morning, preventing some of its customers from accessing their accounts and direct deposits.
The glitch restricts a significant number of customers from accessing their latest paychecks. Capital One said on Twitter that it “is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts. We are actively working to resolve the issue and restore all services.”
Capital One is experiencing a technical issue impacting customer money movement, including direct deposits, and the ability for some customers to access accounts. We are actively working to resolve the issue and restore all services. We greatly apologize for the inconvenience.
— Capital One (@AskCapitalOne) November 1, 2019
Capital One also experienced an unexpected outage Sunday on its website and app.
This marks the latest headwind for Capital One after it disclosed a data breach over the summer. In July, the company said that a hacker accessed personal information from roughly 106 million of its card customers and applicants. Most of the accessed data included information from customers and small businesses that applied for Capital One credit cards between 2005 and early 2019, the bank said.
“While I am grateful that the perpetrator has been caught, I am deeply sorry for what has happened,” Richard Fairbank, chairman and chief executive at Capital One, said in a press release in July. “I sincerely apologize for the understandable worry this incident must be causing those affected and I am committed to making it right.”
Last week, the company reported weaker-than-expected profits for the third quarter due to several one-time charges from the data breach and a new credit card partnership with Walmart.